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About Hakone Luggage Transport Service

From Hakone-Yumoto Station to hotels in the Hakone area, and from Hakone area hotels to Hakone-Yumoto Station.
Drop off your luggage at the Hakone Luggage Transport Service counter inside Hakone-Yumoto Station, and we’ll deliver it to your hotel. This is a service for those who want to fully enjoy Hakone without carrying their bags.
In addition to same-day reception, online reservations are available via smartphone with credit card payment.

How to Use

Drop off your luggage at the station when you arrive in Hakone and pick it up at your hotel!

1

Drop off your luggage at Hakone-Yumoto Station

2

Explore Hakone luggage-free!

3

Pick up your luggage at your reserved hotel

For your return, drop off your luggage at your hotel and pick it up at Hakone-Yumoto Station!

Reception Hours
& Fees

Outbound

Hakone-Yumoto
Station
8:30-12:00
on the same day
Hotel
Luggage pickup
after 15:00

Return

Hotel
Reception until
10:00
Hakone-Yumoto
Station
Luggage pickup
13:30-18:30

For returns, reception is at the accommodation’s front desk on the day of service. (Online reservation not available)

Fees (per piece, one way)

Regular size
(LxHxW total 140cm, size 18kg or less)
1,000 yen
Large size
(LxHxW total 200cm, size 30kg or less)
2,500 yen

＜Important Notes＞

  • Processing at the Hakone Luggage Transport Service counter may take time.
  • Delivery is limited to facilities partnered with our company.
  • Items exceeding 2m in total of length, width, and height, or weighing over 30kg cannot be accepted.
  • We cannot accept valuables, umbrellas, strollers, bottles, cans, PET bottles, computers and precision equipment, fragile items, dangerous goods, animals, perishables, or other items that may cause handling issues.
  • In early January, some lodging facilities may be unavailable due to traffic congestion around Lake Ashi. In addition, it may not be possible to receive deliveries due to weather conditions such as typhoons or snow.
  • Online reservations are not available for the service from Hakone area hotels to Hakone-Yumoto Station. Please complete reception at the front desk on the day of service.
  • Same-day online reservations end at 11:30, and luggage must be delivered to the counter by 12:00.

How to Reserve

01

Select “New registration”

02

Enter “Customer Information,” confirm luggage size, and select “Quantity.”

03

Review the details and proceed to purchase.
It’s convenient to screenshot the above screen.

04

Select the payment method, enter your credit card information, and tap the confirmation button to complete payment.

05

Reservation is now complete. On the day of service, please come to the “Online Reservation” reception window at Hakone-Yumoto Station.



How to Reserve on the Same Day

01

Select “Confirm your shipping request” on the TOP page.

02

Enter your “Email address” and the “Shipping reservation number” from the email that was sent after payment.

03

Present the displayed barcode at the “Online Reservation” reception window inside Hakone-Yumoto Station’s ticket gates.